Getting Your Order to You

At Wind Wizards, we want to make sure your musical instruments and accessories reach you quickly and safely. Here’s everything you need to know about our shipping process:

Delivery Partner: The Courier Guy

We partner with The Courier Guy, a trusted courier service in South Africa, to deliver your orders. They offer reliable and efficient delivery services to get your order to you as soon as possible.

Shipping Options

During checkout, you’ll be able to select the shipping service that best suits your needs. The available options and their estimated delivery times will be displayed based on your location. Please note that these are estimated timeframes provided by The Courier Guy and are subject to change.

Order Processing Time

Once your order is placed and payment is confirmed, we’ll process it within 2 business days. We’ll send you a shipping confirmation email with tracking information as soon as your order is on its way.

Tracking Your Order

You can track your order’s progress using the tracking number provided in your shipping confirmation email. Simply visit The Courier Guy’s website and enter your tracking number to get real-time updates on your shipment’s location.

Delivery Timeframes

Please be aware that delivery timeframes are estimates provided by The Courier Guy and are not guaranteed. While we strive to ensure timely delivery, we, unfortunately, have no control over any unforeseen delays that may occur during transit, such as those caused by weather conditions, logistical issues, or other factors.

Shipping Insurance

For your peace of mind, we recommend considering shipping insurance. Please note that our standard shipping does not include insurance. If you would like to insure your parcel against loss or damage during transit, please contact us before placing your order, and we will be happy to arrange this for you at an additional cost.

International Shipping

Currently, we only ship within South Africa.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method and delivery location. The exact shipping cost will be displayed during the checkout process before you confirm your order.  

Contact Us

If you have any questions about shipping or need assistance with your order, please don’t hesitate to contact us at the details on our contact page.