Thank you for shopping with Wind Wizards!

We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since your purchase, unfortunately, you will not be entitled to a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, please ensure the following conditions are met:

  • Your request must be made within 30 days of the original purchase date.
  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide a receipt or proof of purchase.

How to Initiate a Return or Exchange

If you require a refund or exchange, please follow these steps:

  1. Contact Us: Send us an email at pam@wwizards.co.za to inform us of your request. Please include your order number and the reason for the return or exchange.
  2. Return the Item: Carefully package the item and send it to:
    Wind Wizards,
    10 High Riding Close,
    Noordhoek,
    Cape Town,
    7979