Last Updated: 2025-01-24

Introduction

At Wind Wizards, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our online shop, or contact us through our contact form.  

By accessing and using the Wind Wizards website, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect information in the following ways:

  • Online Shop: When you place an order through our online shop, we collect personal information such as your name, email address, phone number, billing address, shipping address, and order details. This information is necessary to process your order, communicate with you about your purchase, and deliver your products. This information is stored on our website’s secure server.
  • Contact Form: When you contact us through our contact form, we collect your name, email address, and any other information you choose to provide in your message. This information is sent directly to our email inboxes and is not stored on our website’s database.  
  • Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. They help us understand how you use our site, remember your preferences, and improve our services. They also assist with analysing web traffic and identifying unique visitors.  

How We Use Your Information

We use your information for the following purposes:

  • To Process Orders: We use your order information to process your purchases, manage payments, arrange shipping or collection, and provide customer support related to your orders.
  • To Communicate with You: We may use your contact information to respond to your inquiries, send order confirmations, provide updates about your order status, and send you important information about our services.
  • To Improve Our Website: We use cookies and third-party analytics tools like Google Analytics to collect information about how you use our website. This helps us understand user behavior, improve our website’s functionality, and personalise your experience.
  • For Internal Business Purposes: We may use your information for internal purposes such as accounting, record-keeping, and invoicing. We use a reputable accounting package to manage this information securely.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, use, disclosure, alteration, or destruction. Our website uses secure server technology to protect your data during transmission. However, no web server is 100% save and even though we try our utmost best to keep your data safe, we cannot guarantee its safety. 

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only use your details to respond to your requests and to load you into our accounting package for invoicing.

Third-Party Services

Our website uses third-party services, such as Google Analytics, to help us understand how our website is being used. These third-party services may collect information about your use of our website through cookies or other tracking technologies. Please refer to the privacy policies of these third-party services for more information about their data practices.

Your Rights

You have the right to:

  • Access Your Information: You can request access to the personal information we hold about you.
  • Correct Your Information: You can request that we correct any inaccurate or incomplete information we hold about you.  
  • Delete Your Information: You can request that we delete your personal information from our online shop database. Please note that we may need to retain certain information for legal or accounting purposes. To request deletion, please contact us using the information below.
  • Object to Processing: In certain circumstances, you can object to our processing of your personal information.
  • Restrict Processing: In certain circumstances, you can request that we restrict the processing of your personal information.  

Cookies

Our website uses cookies to enhance your browsing experience. By using our website, you consent to the use of cookies as described in this policy. If you do not agree to the use of cookies, you must leave our website and discontinue its use. You can manage your cookie preferences through your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically.  

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise your rights regarding your personal information, please contact us at the contact details displayed on our contact page